FREQUENTLY ASKED QUESTIONS

SHIPPING COSTS

Domestic (France and Switzerland):


Shipping is calculated by the weight of the package:

500g and under the shipping cost is 7 euros
500g to 1kg the shipping cost is 8 euros
1kg to 2kg the shipping cost is 9 euros
2kg to 3kg the shipping cost is 11 euros
4kg to 5kg  the shipping cost is 13 euros
5kg to 7 kg the shipping cost is 15 euros

7kg and up the shipping cost will be 15 euros and up
 

Europe:

Shipping is calculated by the weight of the package:

500g and under the shipping cost is 10 euros
500g to 1kg the shipping cost is 12 euros
1kg to 2kg the shipping cost is 15 euros
2kg to 3kg the shipping cost is 18 euros
4kg to 5kg  the shipping cost is 20 euros
5kg to 7 kg the shipping cost is 25 euros

7kg and up the shipping cost will be 25 euros and up

The rest of the world:

Shipping is calculated by the weight of the package:

500g and under the shipping cost is 20 euros
500g to 1kg the shipping cost is 23 euros
1kg to 2kg the shipping cost is 25 euros
2kg to 3kg the shipping cost is 28 euros
4kg to 5kg  the shipping cost is 38 euros
5kg to 7 kg the shipping cost is 52 euros

7kg and up the shipping cost will be 52 euros and up

SHIPPING INFORMATION

Please note that whenever possible we try to use recycled and reused packing materials for a lower impact on the environment. 

If you would like to track your order do not hesitate to contact us for a tracking number.

PAYMENT

We gladly accept Visa, MasterCard, American Express, or regular account payments, all through PayPal. You do not have to have a PayPal account in order to purchase from this store. Although, if you already have a PayPal account you may use it.​​​​

RETURNS​

We do consider all sales final. If you find there is a problem with your order please contact us by email so that we can find a solution. We want you to be happy with your purchase!

CUSTOM CHARGES:​

If your delivery country charges customs or import duties - these will be charged once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.